Working Remotely FAQs

Remote Desktop Access

Faculty, staff, and students can access their office PCs remotely if

• they connect to campus via the Campus VPN
• remote access is enabled on their computer
• their user account has remote access authority

Please contact support@eng.ua.edu if you need help setting this up.

Remote IT Assistance

COE IT staff can assist you remotely if necessary. To request assistance:

• Go to https://remote.ua.edu
• Click on COE IT under Representatives
• Follow the on-screen instruction and run the downloaded file.
• A COE technician will connect to your desktop and assist

Note: Unless it an emergency, please email support@eng.ua.edu to schedule a help session.

Video/Web Conferencing

Zoom video conferencing is now available to students, faculty and staff at UA. Zoom provides cloud video conferencing, simple online meetings, and group messaging creating a complete conference room solution. Zoom accounts are available to students, faculty and staff; however, only those hosting or scheduling meetings are required to have a Zoom account. Attendees can participate in meetings without Zoom accounts.

Note: COE IT cannot create Zoom accounts. Each user must go to https://oit.ua.edu/software/zoom/ and fill out the user account request form.

Tools & Tips from UA OIT

OIT has provided a couple of sites for remote tool and tips:

• Remote Work Tools (VPN, Remote Desktop, Video Conferencing, Cloud Storage)
• Resources for Academic Continuity: Teaching Remotely

Recommended Hardware

If you need a webcam or headset, here are a couple of recommendations:

• Webcam: Logitech Webcam C925e
• Headset: Logitech USB Headset H390 or Panasonic KX-TCA430
• Document scanner: Most current smartphone cameras are sufficient to capture document images.