Common Software Issues

Program will not uninstall

Uninstall McAfee Livesafe it causes multiple issues with UA's software installations.

If you cannot get a program to uninstall from Add/Remove Program on Windows then you can try using the following programs to uninstall them

1. Revo Uninstaller https://www.revouninstaller.com/start-freeware-download/
2. Windows Troubleshooter https://support.microsoft.com/en-us/topic/fix-problems-that-block-programs-from-being-installed-or-removed-cca7d1b6-65a9-3d98-426b-e9f927e1eb4d

Revit

Revit fails to install

Uninstall the Revit 20XX via Revo Uninstaller

https://www.revouninstaller.com/revo-uninstalle...

After uninstalling, try installing via below steps-

1. Clean temporary files, https://knowledge.autodesk.com/search-result/ca...
2. Turn Off User Account Control Settings https://knowledge.autodesk.com/search-result/ca...
3. Disable Anti Virus software, Firewall & Windows defender https://support.microsoft.com/en-us/windows/turn-microsoft-defender-firewall-on-or-off-ec0844f7-aebd-0583-67fe-601ecf5d774f
4. Download the software from the link, once downloaded extract the files and run setup as administrator (right click, run as Administrator)

https://techwiki.eng.ua.edu/index.php/Revit

1. If Install still fails, go to Registry Editor > HKEY_CLASSES_ROOT > Installer > Rename Products folder to Products.old
2. Reboot and run Setup.exe/setup (the one labeled as an application)
3. If Installation still fails, check to see if AutoCad or any other AutoDesk software is installed and repeat the steps above

Solidworks

Uninstall McAfee Livesafe it causes multiple issues with UA's software installations.

Blank installer

After unzipping the SOLIDWORKS Installation Manager files you downloaded you may need to unblock HTML files:

1. Go to your Solidworks unzipped folder and open the following folder path inside it \sldim\lang\english\HTML
2. Right-click on frameset.html and select properties from the shortcut menu (On Windows 11 click more options then Properties)
3. If there is an ‘Unblock’ checkbox, select this checkbox and click Apply
4. Repeat this process for all HTML files in the folder if they are blocked (framesetstartup.html, header.html, navpanestartup.html)
5. Re-launch the SOLIDWORKS Installation Manager process

Here is a video walk through

If the unblock option does not show up on the 3 html files then try this

Run the old .MSI style installer from under this folder in your installation files:

<installation_source_root>\swwi\data\setup.exe

This installer will look completely different. Select "Solidworks Premium" and click next, then put the License key in just the top option. Leave the other options blank.

Here is a video walk through

SQL error

If you receive the SQL Error

1. Click Change to the right of Products on the Summary page
2. Scroll down and uncheck Plastics and Electrical
3. Click Back to Summary
4. Click Install

General Download Error

If you are receiving a General Download Error when Solidworks attempts to download the prerequisite files then delete your currently downloaded Solidworks folder and zip and download this one https://alabama.box.com/s/yau0ck2m5hhwsdv9bw7ujbydlsbivegu

Please note that this file is a very large download about 29GB and the extracted folder is close to 33GB. So you will need at least 65GB of free space for the folders and then space to install Solidworks. This folder contains all prerequisite files so they won't need to be downloaded.

Can't see Solidworks terms and conditions check box

If this issue occurs first try adjusting your Windows resolution to something higher

1. right click your desktop and choose display settings
2. scroll down to display resolution and select a higher resolution
3. Also check your resolution zoom settings, above the, resolution to zoom out further to see the full screen

If that does not resolve it, then you can use tab on the Solidworks installer to move through the options until you find the check box for the license agreement.

The current computer identifier (0)does not match the previously user computer identifier (1)

• Try these instructions first to resolve the issue

The message you are receiving indicates the internal computer identifier associated to that serial number's activation has changed, which sometimes occurs if you do not deactivate the license prior to upgrading to a newer version. You can attempt to accept the error and proceed with activation, though if you are then presented with an error 'Activation count exceeded', then this means the activation is linked to the old ID associated to the previous version.

You can try to install and use the SOLIDWORKS 2023 Activation Wizard linked here using the instructions linked here to release the license from the 2023 version and then launch/activate the 2024 version. If you receive the internal computer identifier message/warning, proceed with the activation to see if the 2024 version activates successfully.

• If that doesn't work, then try this

Download the 2023 activation wizard and see if there are any active Solidworks licenses available, as stated above. If there are no license showing then open 2024 and try the "manual activation over email", in which you need to send a file to activation@solidworks.com and then load in the automatic response file.

* Parallels issues

Coherence view

When you first install Parallels if you still see your Mac desktop and not a separate Window with a Windows desktop then you need to disable Coherence View first

1. Click on the Parallels icon in the Mac menu bar and select View > Exit Coherence.
2. Or right-click on the Windows icon in the Dock and select View > Exit Coherence.

The download folder you selected, or its parent, contains files from a different version of SOLIDWORKS () than you are installing (SOLIDWORKS 20XX SP0X)

This occurs in Parallels when the downloaded folder is saved on the Mac OS

1. Close the Solidworks installer
2. On Windows navigate to your extracted Solidworks Folder
3. Cut and paste the folder to the Windows Desktop (You may need to navigate to C:\Users\%username%\Desktop and paste it there)
4. Restart the Solidworks installation from the folder that you just pasted

Disable Mac sharing

Use this to prevent issues when installing software on your Windows Virtual Machine

To disable sharing open the virtual machine's configuration, and click Options > Sharing > Share Mac > uncheck Mirror Mac and Windows user folders.

This will prevent software you are installing on Windows being pulled from Mac and giving errors. All Windows software should be downloaded through Windows.

OrCAD

missing .dll

1. Restart your computer. The error could be a fluke that a simple restart can fix.
2. Download the Visual C++ Redistributable for Visual Studio 2012 Update 4 package and run it. This will replace or restore the mfc110.dll with the most recent copy provided by Microsoft. Applying this update is almost always the solution to these errors.There's more than one download option from Microsoft for this update, based on the version of Windows you have installed—x86 (32-bit) or x64 (64-bit).
3. Restore mfc110.dll from the Recycle Bin. Sometimes, a DLL file isn't actually missing, just mistakenly deleted.
4. Install available Windows updates. Many service packs and other patches replace or update the Microsoft distributed DLL files on your computer. The mfc110.dll file could be included in one of those updates.

VMware

Broken Pipe Error

This occurs when you have not given permissions to VMware fusion on your Mac. Open system preferences on your mac, then click security and privacy. On the general tab, in the bottom half, you should see something similar to “System software from vendor “VMware, Inc.” was blocked from loading.” with option to click on “Allow”. You may need to click the lock at the bottom of the page to make changes. Once you click allow relaunch VMware fusion.

Not enough memory

If you get this error when trying to resume windows then you will need to go to the "Virtual Machine" tab in the menu bar and click shut down. Once your virtual windows is shut down click on "Settings..." under "Virtual Machine." This will bring up a window with system settings for the virtual machine, click on "Processors and Memory." Next, move the slider, or type in 8192. You will need to have at least 16 GB of RAM in order for your Mac to function properly.

Not enough hard drive space

If you didn't give your VM enough drive space and need to take more from your Mac side and move it to the windows side then first click the "Virtual Machine tab" and select shut down to close the windows VM. Next click the "Window" tab and select "Virtual Machine Library." Next, right click the VM that you want to give more drive space and click "settings..." Next select "Hard Disk" under removable devices and then move the slider or type in the amount of drive space that you would like to have.

Note: The number you enter will be the total drive space that you have in windows not how much you are adding

Excel

Cannot run the macro xxxx

Do the following

1. Click file
2. Click options
3. Click Trust Center
4. Click Trust Center Settings
5. Clicked Trusted Locations
6. Check the box Allow Trusted Locations on my network
7. Click Add new location
8. For the file path you can add where the individual file is located or the highest root folder to just avoid issues with everything in the whole chain of folders (ex. \\T\Budget\etc. etc. or \\share\coe\etc. etc. Try with both types if it does not work with one)
9. Then click all of the Ok's and then click save if a file was opened to get to this
10. Close Excel and reopen the file that was having issues