Difference between revisions of "Working Remotely FAQs"

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(Remote Desktop Access)
(Remote Desktop Access)
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* their user account has remote access authority
 
* their user account has remote access authority
  
The way you remote into your PC is to click Start and type MSTSC on your home PC and run the Remote Desktop Application.
+
The way you remote into your PC is to  
Enter your PC name plus domain. Example: mypc.ua-net.ua.edu.  
+
* Click Start and type MSTSC on your home PC and run the Remote Desktop Application
Enter your domain qualified username. Example:  ua-net\mybamauserid
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* Enter your PC name plus domain. Example: mypc.ua-net.ua.edu   
Enter your myBama password.
+
* Enter your domain qualified username. Example:  ua-net\mybamauserid
 +
* Enter your myBama password
  
 
Please contact support@eng.ua.edu if you need help setting this up.
 
Please contact support@eng.ua.edu if you need help setting this up.

Revision as of 00:28, 24 March 2020

Remote Desktop Access

Faculty, staff, and students can access their office PCs remotely if

  • they connect to campus via the Campus VPN
  • remote access is enabled on their computer
  • their user account has remote access authority

The way you remote into your PC is to

  • Click Start and type MSTSC on your home PC and run the Remote Desktop Application
  • Enter your PC name plus domain. Example: mypc.ua-net.ua.edu
  • Enter your domain qualified username. Example: ua-net\mybamauserid
  • Enter your myBama password

Please contact support@eng.ua.edu if you need help setting this up.

Remote IT Assistance

COE IT staff can assist you remotely if necessary. To request assistance:

  • Go to https://remote.ua.edu
  • Click on COE IT under Representatives
  • Follow the on-screen instruction and run the downloaded file.
  • A COE technician will connect to your desktop and assist

Note: Unless it an emergency, please email support@eng.ua.edu to schedule a help session.

Campus VPN

Campus VPN access is granted to

  • All active faculty and staff
  • All students enrolled in a class designated VPN-enabled

Other students, non-active faculty/staff, and 3rd parties need to request via their department. For more information, see our VPN page.

Video/Web Conferencing

Zoom video conferencing is now available to students, faculty and staff at UA. Zoom provides cloud video conferencing, simple online meetings, and group messaging creating a complete conference room solution. Zoom accounts are available to students, faculty and staff; however, only those hosting or scheduling meetings are required to have a Zoom account. Attendees can participate in meetings without Zoom accounts.

Note: COE IT cannot create Zoom accounts. Each user must go to https://oit.ua.edu/software/zoom/ and fill out the user account request form.

Tools & Tips from UA OIT

OIT has provided a couple of sites for remote tool and tips:

Recommended Hardware

If you need a webcam or headset, here are a couple of recommendations: