Difference between revisions of "Working Remotely FAQs"

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(Remote Desktop Access)
(Remote IT Assistance)
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== Remote IT Assistance ==
 
== Remote IT Assistance ==
COE IT staff can assist you remotely if necessary. To request assistance:
+
COE IT staff can assist you remotely if necessary. To request assistance
 
* Go to https://remote.ua.edu
 
* Go to https://remote.ua.edu
 
* Click on COE IT under Representatives
 
* Click on COE IT under Representatives

Revision as of 02:20, 6 April 2020

Remote Desktop Access

Faculty, staff, and students can access their office PCs remotely if

  • they connect to campus via the Campus VPN
  • remote access is enabled on their computer
  • their user account has remote access authority

The way you remote into your PC is to

  • Click Start and type MSTSC on your home PC and run the Remote Desktop Application
  • Enter your PC name plus domain. Example: mypc.ua-net.ua.edu
  • Enter your domain qualified username. Example: ua-net\mybamauserid
  • Enter your myBama password

Please contact support@eng.ua.edu if you need help setting this up.

Remote IT Assistance

COE IT staff can assist you remotely if necessary. To request assistance

  • Go to https://remote.ua.edu
  • Click on COE IT under Representatives
  • Follow the on-screen instruction and run the downloaded file.
  • A COE technician will connect to your desktop and assist

Note: Unless it an emergency, please email support@eng.ua.edu to schedule a help session.

Campus VPN

Campus VPN access is granted to

  • All active faculty and staff
  • All students enrolled in a class designated VPN-enabled

Other students, non-active faculty/staff, and 3rd parties need to request via their department. For more information, see our VPN page.

Video/Web Conferencing

Zoom video conferencing is now available to students, faculty and staff at UA. Zoom provides cloud video conferencing, simple online meetings, and group messaging creating a complete conference room solution. Zoom accounts are available to students, faculty and staff; however, only those hosting or scheduling meetings are required to have a Zoom account. Attendees can participate in meetings without Zoom accounts.

Note: COE IT cannot create Zoom accounts. Each user must go to https://oit.ua.edu/software/zoom/ and fill out the user account request form.

Tools & Tips from UA OIT

OIT has provided a couple of sites for remote tool and tips:

Recommended Hardware

If you need a webcam or headset, here are a couple of recommendations: