Working Remotely FAQs

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Revision as of 15:06, 13 March 2020 by Cris Porter (talk | contribs) (Remote Desktop Access)
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Remote Desktop Access

Faculty, staff, and students can access their office PCs remotely if

  • they connect to campus via the Campus VPN
  • remote access is enabled on their computer
  • their user account has remote access authority

Please contact support@eng.ua.edu if you need help setting this up.

Remote IT Assistance

COE IT staff can assist you remotely if necessary. To request assistance:

  • Go to https://remote.ua.edu
  • Click on COE IT under Representatives
  • Follow the on-screen instruction and run the downloaded file.
  • A COE technician will connect to your desktop and assist

Note: Unless it an emergency, please email support@eng.ua.edu to schedule a help session.

Video/Web Conferencing

Zoom video conferencing is now available to students, faculty and staff at UA. Zoom provides cloud video conferencing, simple online meetings, and group messaging creating a complete conference room solution. Zoom accounts are available to students, faculty and staff; however, only those hosting or scheduling meetings are required to have a Zoom account. Attendees can participate in meetings without Zoom accounts.

Note: COE IT cannot create Zoom accounts. Each user must go to https://oit.ua.edu/software/zoom/ and fill out the user account request form.

Tools & Tips from UA OIT

OIT has provided a couple of sites for remote tool and tips:

Recommended Hardware

If you need a webcam or headset, here are a couple of recommendations: