Working Remotely FAQs

Revision as of 14:38, 25 August 2020 by Cris Porter (talk | contribs) (Zoom Meeting Tips for Online Classes)
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Remote Desktop Access

Faculty, staff, and students can access their office PCs remotely if

  • they connect to campus via the Campus VPN
  • remote access is enabled on their computer
  • their user account has remote access authority

The way you remote into your PC is to

  • Click Start and type MSTSC on your home PC and run the Remote Desktop Application
  • Enter your PC name plus domain. Example:
  • Enter your domain qualified username. Example: ua-net\mybamauserid
  • Enter your myBama password

Please contact if you need help setting this up.

Remote IT Assistance

COE IT staff can assist you remotely if necessary. To request assistance

  • Go to
  • Click on COE IT under Representatives
  • Follow the on-screen instruction and run the downloaded file.
  • A COE technician will connect to your desktop and assist

Note: Unless it an emergency, please email to schedule a help session.

Campus VPN

Campus VPN access is granted to

  • All active faculty and staff
  • All students enrolled in a class designated VPN-enabled

Other students, non-active faculty/staff, and 3rd parties need to request via their department. For more information, see our VPN page.

Video/Web Conferencing

Zoom video conferencing is now available to students, faculty and staff at UA. Zoom provides cloud video conferencing, simple online meetings, and group messaging creating a complete conference room solution. Zoom accounts are available to students, faculty and staff; however, only those hosting or scheduling meetings are required to have a Zoom account. Attendees can participate in meetings without Zoom accounts.

Note: COE IT cannot create Zoom accounts. Each user must go to and fill out the user account request form.

Zoom Meeting Tips for Online Classes

In order to reduce the possibility of class disruptions, the following Zoom options are recommended. Each option is a link to instructions on how to do it.

More settings and tutorials are available on UA's Center for Instructional Technology Zoom page including tips to create secure Zoom meetings.

Tools & Tips from UA OIT

OIT has provided a couple of sites for remote tool and tips:

Recommended Hardware

If you need a webcam or headset, here are a couple of recommendations: